Politique d’expédition

All in stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive the order confirmation email. For Pre-order/Order-upon-request item, it usually takes 10-18 days for order processing and production. You will receive another notification when your order has shipped. 

CANADA ORDERS

- We use Canada Post Expedited Service. Estimated delivery time: 2-10 business days.

US ORDERS

- For US orders, we use Canada Post Expedited Parcel USA. Estimated delivery time: 5-14 business days.

Update on U.S. Imports
Effective August 29, 2025, the United States will remove the de minimis exemption for imported goods. This means that all items shipped from outside the U.S., regardless of value, may now be subject to customs duties or tariffs upon entry.

For our U.S. customers, this change could result in additional fees collected by U.S. Customs before delivery. These charges are determined by U.S. authorities and are the responsibility of the recipient. We recommend checking the latest U.S. customs guidelines if you are unsure about how this may affect your order.

At aalanünü, we remain committed to transparent communication and will continue to provide updates to ensure a smooth shopping experience.

DUTIES & TAXES

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ALANUNU CANADA INC. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at tina@alanunu.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS & EXCHANGES

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to qualify for a return. You’ll also need the receipt or proof of purchase.

Please check our Exchange & Return Policies for more details.

If you have any further questions, please don't hesitate to contact us at tina@alanunu.com .